faq

Frequently asked questions

Where is your store-collection point?


TDD is based in Rosebank, Cape Town. You are able to arrange a collection of your order from 2 Highfield Road, Rosebank, Cape Town, once your order has been confirmed in the "check-out" section. You will be sent an email with the available collection dates and times, which will be arranged and confirmed via email directly with Tasmyn Danae.




Do you allow refunds if I change my mind after ordering?


No, unfortunatly TDD does not offer refunds or exchanges once products have been ordered, unless the products are defected. Please find your way to the "store policy" page on the TDD site in order to find out more about the exceptions for refunds, or email Tasmyn Danae on tasmyndanae@icloud.com.




Do you ship internationally?


Unfortunatly, TDD does not ship internationally yet. TDD hopes to expand in the near future to allow for international shipping. If you are interested in following the updates on this process, please subscribe to the TDD newletter, or follow TDD on social media to receive live updates on the development of TDD.




Can I order custom mandala products?


Yes! If you are interested in ordering a custom mandala product (such as a bespoke mandala design or a unique print size in an already-available product), please email Tasmyn Danae directly on tasmyndanae@ilcoud.com, or submit an enquiry on the "contact" page.